Superior Customer Support

We take service and support very seriously because precision industrial equipment demands extraordinary customer care. Uptime and reliability of online equipment is of critical importance for manufacturers. Our goal is to provide unsurpassed service and support across the globe to maximize uptime.

Our support links you directly to the experts that can help solve your problems or answer your questions quickly and efficiently. Our service team provides complete field service, maintenance, and training onsite. Annual site service visits are included in most of our first year warranties and many of our annual service agreements.

AIM: Complete and Comprehensive Support

As a New Gate Technologies equipment owner, world class customer service and support is only a click away with NGT’s AIM (Asset Incident Management) web-based service and support application.

AIM delivers real-time, highly visible asset management as well as service and support incident management 24/7/365.

  • Online asset management starts with a list of all your installed equipment (Assets).
  • Each asset can be identified by serial number, description, location, configured features, in-service date, and much more.
  • Incident reporting, management, and resolution is automated and greatly simplified with AIM.
  • A permanent historical record of all incidents, resolutions and service records is stored with full visibility from any web accessible device.
  • Inbound and outbound notifications can be user-configured with ease.
  • Allows for easy document and image attachment to any incident or asset
  • Per-incident chat log with configurable email notifications

As a CATPRO owner you automatically have access to this world-class service and support tool as part of your first year warranty.

First Year Warranty

All inspection centers are covered by a one-year warranty covering all defective materials and workmanship for 365 days from the date of commissioning (completion of successful Site Acceptance Test). Most first year warranties include an onsite service visit approximately 11 months into the warranty year. Upon completion of the warranty period, we offer renewable annual service agreements.

NGT Service and Support Agreements

The purpose of our service and support agreements is to enable customers to maximize the effectiveness of their installed base of NGT equipment. This is accomplished by ensuring the availability of support personnel to quickly address any issues that come up during operation. The service and support agreements also allow our customers to budget service and maintenance costs and minimize system downtime. For more information, please contact Duke Brekhus at 405-548-6010 or send an email to dbrekhus@newgatetech.com.